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Seeing the Whole System

Seeing the Whole System: Why Eliminating Supply Chain Losses Is the Most Urgent Leadership Move of This Decade

Most companies talk about cost savings. A few actually achieve them. Only a tiny group builds the kind of operational muscle that transforms the business from the inside out and sustains it year after year. After three decades inside some of the world’s most demanding consumer goods companies, from Procter & Gamble to Kraft Heinz to Campari, and through countless plants, distribution networks, and supply chains across Latin America, North America, and Europe, I have learned one thing: the difference between struggling companies and high performers is not machinery or money. It is the discipline to see losses clearly, the humility to accept what the data shows, and the courage to act on it.

Many organizations think they are doing this today. Most are not. Losses go unseen, capacity is underused, and companies spend millions building new capabilities while only utilizing 40 or 50 percent of what already exists. When growth slows or margins tighten, the pressure intensifies. Leaders assume the answer must be more capital, more expansion, or more people. Yet more often than not, the opportunity is already in the system, hidden in plain sight.

This is the moment where the right partner makes all the difference. Because the challenge is not just tools. It is experience, sequencing, integration, and coaching. When done well, loss elimination becomes a catalyst for cultural renewal, operational discipline, and faster, smarter decision making. When done poorly or too late, companies fall behind the pace of the market and may never catch up.

This article is about helping leaders see the full picture. It draws directly from my own journey, from the lessons learned in some of the best run operations in the world, and from the work Boost does every day with organizations that need to move faster, gain clarity, and unlock value that has been sitting unused inside their businesses for years.

Why the Pressure Is Different Right Now

Every industry faces cycles, but the last few years reshaped operations in ways we have not seen in decades. Tariffs, supply chain disruptions, new sourcing requirements, volatile transportation, and the new dynamics emerging after the pandemic have forced companies to rethink how they operate.

Inventories that arrived months late are still sitting in warehouses and on balance sheets. Material inputs that once came from predictable low-cost regions are now sourced from multiple locations, each with different costs, lead times, and risks. Companies are juggling three or four suppliers for items that once came from one. On top of that, inflation and pricing pressure make it harder to simply pass cost increases to customers.

Even strong companies with high operational maturity have been forced to change their approach. Many are still playing catch-up from disruptions in 2020 and 2021. Others are advancing quickly through automation, data science, and AI, accelerating decision cycles and resetting competitive benchmarks. If you are not improving your operations at the same pace, you are already behind. And the gap grows quietly, month after month.

That is why this moment is different. The stakes are higher. The timelines are shorter. And the companies that win will be those that choose to see clearly and take action now instead of waiting for conditions to stabilize.

The Biggest Hidden Cost: Not Seeing Your Losses

Every business has losses. Some are massive and obvious. Most are invisible. And the most dangerous losses are the ones hidden inside daily routines, accepted practices, and legacy processes.

Inside many organizations, leaders walk past losses every day without noticing them. I call it workshop blindness. When you see the same inefficiencies every day, they stop looking like inefficiencies. They become normal. Teams unconsciously adapt around them. Problems get patched instead of solved. And everyone believes things are running as well as they can.

This is the biggest mistake companies make: they simply do not see the losses clearly enough or deeply enough to take the right action.

Even when teams do surface problems, they often misdiagnose root causes or prioritize the wrong things. They address symptoms instead of the source. They treat surface issues instead of structural ones. They underestimate the gains that are possible because the organization has lost the muscle to think in terms of an ideal state.

When leaders do not see losses, three things happen:

  1. Capacity goes unused. Plants run at half potential. Equipment sits idle. People are underutilized.
  2. Costs escalate silently. Waste grows in materials, transportation, inventory, and downtime.
  3. The company falls behind competitors. While others invest in continuous improvement, innovation, and new standards of excellence, your organization stays flat.

Not seeing losses is the most expensive inaction in business today. It directly limits growth, margin, service, and customer satisfaction. And it can be the difference between leading a category and losing it.

What Leading Companies Do Differently

The companies that stay ahead in difficult markets share a common mindset. They are relentless about understanding their world. They illuminate their entire system so clearly that nothing escapes them. They map losses end to end, identify their size and cause, and build disciplined, repeatable processes to eliminate them.

In the best companies I have worked in, like P&G, the cycle of continuous improvement is never optional. It is part of the culture. Loss elimination is baked into daily routines, weekly conversations, and long-term strategic priorities. Teams know where they are strong and where they need to improve. Leadership creates focus. Priorities are chosen deliberately. And resources shift quickly to the places where they matter most.

The most important thing leading organizations understand is this: success depends on clarity. You cannot make good choices if you cannot see your world clearly. You cannot prioritize intelligently if you do not know the real size of your opportunities. You cannot allocate resources if you do not know where the losses originate.

Once companies see clearly, the decisions almost make themselves.

How Boost Helps Organizations Move Faster and Smarter

Boost is not a traditional consulting firm. And that matters. Traditional models rely on one or two senior people supported by a team of juniors who are learning on the job. That model can bring structure, but it rarely brings experience. It is slow. It is costly. And it usually overwhelms the organization instead of building capability.

Boost takes the opposite approach. One or two true experts come in, people who have done this across industries, geographies, and business models. They work directly with the organization’s own people. They know the patterns. They’ve solved the problems before. They can see things instantly that internal teams may never catch because they live inside the system every day.

Boost’s advantage is not theory. It is experience. And experience compresses time. What can take other firms four months often takes Boost four weeks. What may take a company a year to diagnose can be laid out clearly in 30 days.

Boost brings three things most organizations struggle to build internally:

  1. Expert-level facilitation. Guiding teams through complex decisions, root-cause analysis, and cross-functional integration.
  2. A work process that adapts to your reality. The same principles apply whether you are a global enterprise or a midsize manufacturer, but the approach is tailored, not forced.
  3. A culture-building capability. Boost does not just give answers. It builds the capability to do the work long after the engagement ends.

This combination changes the pace and quality of results. And it changes the culture.

Real Examples of What This Looks Like in Practice

1. Value Stream Loss Analysis End to End
One of the most powerful tools I have used throughout my career, and that Boost uses with clients today, is value stream loss analysis. It looks simple. It is not. When applied well, it exposes the most important opportunities in inbound materials, manufacturing, logistics, and customer delivery.

We have used this approach everywhere: P&G, Kraft, Clorox, Mondelez, and others. It works in highly regulated environments and in complex mechanical processes.

In materials management alone, the impact can be enormous. By mapping how materials flow into the plant, identifying where delays, inventory imbalances, and waste occur, and aligning specs with manufacturing capability, companies often uncover millions in trapped value. True just-in-time flow becomes possible. Inventory risk drops. Scrap falls. Production reliability improves.

2. Manufacturing Efficiency Breakthroughs
At P&G we drove line efficiencies from the 50s to the 80s percentiles. That is not a small improvement. It is the equivalent of building a new line or a new plant without spending the capital. This is what happens when you eliminate losses at the source instead of just treating symptoms.

3. Customer-Facing Supply Chain Optimization
One of the most powerful examples was a joint effort with major retail customers in North America. Mapping distribution center flows, understanding silos, aligning store replenishment patterns, and redesigning transportation between facilities revealed service loss points that neither party had fully understood before. When both sides see the picture together, solutions get implemented faster, with less friction.

What Leaders Should Do Immediately

The most important step is simple: switch to learning mode. That requires humility and discipline. You do not lose power by learning. You gain it.

Look at your system end to end. Ask yourself:

Where are we losing time, money, or capacity?
Where are we far from ideal?
What do we assume is true that may not be?

Then ask:

What would a 15, 20, or 30 percent improvement in cost or productivity mean for the business?

The answer to that question usually creates the urgency needed to take the next step. But urgency alone is not enough. Leaders must also create structure. A structured, well supported effort transforms the culture, not just the results.

Leaders who fail to act lose more than money. They lose momentum, credibility, and the ability to guide the organization through rapidly changing markets.

Why Delaying Action Is Riskier Than Ever

Markets today move too fast for reactive decision making. When companies delay action, four risks emerge quickly:

  1. Competitors innovate faster. Technology, automation, and AI are accelerating operations at a speed no company can ignore.
  2. The cost of inaction compounds. Waste grows. Investments pile up. Inefficiencies become harder to unwind.
  3. Partners notice. Retailers, distributors, and suppliers see the gap in reliability and responsiveness.
  4. The organization gets used to underperformance. This is the most dangerous risk of all.

You cannot save your way into the future. Cost discipline matters, but not at the expense of innovation, capability, or speed. Companies that stop improving lose relevance quickly.

How Leading Companies Use Data and Technology to Improve Speed

Data बिना clarity is noise. But when data is integrated, clean, and modeled correctly, it is oxygen. The first phase of any operational improvement is establishing a clear source of truth. ERP systems hold far more insight than most companies realize. Tools today can extract, filter, and analyze that data with remarkable precision.

Boost uses advanced analytics to evaluate material costs, vendor performance, plant consumption, product mix, and sourcing strategies across the system. AI is a powerful engine here. It can reveal patterns no analyst could see manually. It can test scenarios, flag anomalies, and help accelerate the path to better decisions.

But technology alone never solves the problem. People do. Technology accelerates insight, and experts turn insight into action.

What 30, 60, and 90 Days of Progress Should Look Like

A well executed improvement effort does not take years to show results. In fact, if it does, something is wrong.

By Day 30:
You should have a clear, honest, comprehensive assessment of your system. Losses identified. Opportunities sized. Everyone aligned on the reality.

By Day 60:
A complete, socialized, executable plan should exist. No secrets. No hidden assumptions. Just clear priorities, cross-functional ownership, and financial alignment.

By Day 90:
Execution should be underway. Projects should be producing early wins. Teams should be energized. And the financial impact should be visible. In my experience, Boost engagements pay back fully in 90 to 180 days. Not once have I seen it take longer.

How Success Feels Inside the Organization

In P&G we had something called the money room. It was a visual map of the end-to-end supply chain, with red bags marking each loss. Big bags meant big opportunities. Small bags meant smaller ones. Everyone could see it. Everyone understood it. The energy that came from turning red bags into resolved bags created momentum that transformed culture.

When done well, loss elimination drives pride, clarity, and capability. Teams see progress. Leaders invest more. New technologies are justified. Promotions and rewards align to real impact. The system begins to renew itself.

That is what success looks like. Not just cost savings, but cultural transformation.

A Boost Example That Shows the Impact

In recent work with clients in the pet care and food industry, Boost identified significant losses across packaging, product preservation, waste streams, and line reliability. Working with internal teams, they created a roadmap divided into three layers:

  1. Quick wins teams could implement immediately.
  2. Medium-term projects requiring cross-functional coordination.
  3. Long-term structural improvements that reshape the economics of the business.

Once the playbook was created and aligned, the organization executed confidently on its own. That is the point. Boost leaves behind the capability, not the dependency.

The Most Common Misconceptions

There are three.

  1. We know our losses already.
    You know some. You do not know all. No one ever does from inside the system.
  2. We can do this ourselves if we just work harder.
    Hard work without clarity is wasted effort.
  3. External help will complicate things.
    The right partner simplifies everything and strengthens the organization. Boost is designed to be non-abrasive, practical, and flexible. You can start small. You scale only when you see clear value.

Where Companies Overcomplicate

Companies often jump to solving symptoms instead of root causes. They try to fix surface issues that look easy instead of digging into the conditions that create the losses. They create large project lists without prioritization. They try to take on everything at once and burn out the organization.

Boost’s experts help cut through this noise. They understand which losses matter, which are distractions, and which sequence of projects will unlock the most value fastest.

The Single Most Important Takeaway for Executives

Your organization learns the most from its losses. If you build a system that identifies, understands, and eliminates those losses continuously, you build a culture of excellence that compounds over time. The gains are financial, operational, and cultural.

If you fail to do this, the gap between your company and the leaders in your industry grows every month.

Why Boost Is Different

Boost is built on expertise, not leverage. It is designed to be a partner, not a project factory. It is malleable, practical, and focused entirely on creating value. There is no overhead model driving unnecessary work. No upsell mentality. No complicated engagement structure.

If you want proof without commitment, the Boost Accelerator lets organizations start small, test the approach, and see results quickly. The value speaks for itself.

Once companies experience the clarity, speed, and capability Boost brings, they understand the difference immediately. It becomes a relationship built on trust, results, and shared success.

Final Thoughts

The future belongs to companies that can see clearly, decide quickly, and eliminate losses continuously. Every industry is being reshaped by new technologies, new cost structures, and new expectations. Standing still is not neutral. It is falling behind.

The good news is that the path to improvement is clear, proven, and achievable. It starts with seeing the whole system. It accelerates with experienced partners. And it transforms the culture of the organization in ways that last long after the initial work is done.

This is the work that separates resilient companies from vulnerable ones. And it is work worth doing now.

Jorge Gonzalez
Jorge Gonzalez
Boost Manufacturing Expert